Customer Service

For specific assistance, select a Help category from the menu above

Key features of our service:

~"We realise that value is the quality of our products, and the excellence of our service".

Fast Dispatch
  • We aim to ship orders same day- when received before 1500L on a business day (view Shipping)
  • All orders are sent via next-day services, including DHL, DPD, UPS & Royal Mail (allow 1-3 business days

Guaranteed Quality
  • All our pilot supplies and aviation products carry a 1 year guarantee (minimum)
  • We offer an industry leading 14 day 'no-quibble' money-back guarantee- see Returns Policy

Genuine Value for Money
  • We realise that value is the quality of our products, and the excellence of our service.
  • We regularly price-check against our competitors, and ensure our prices are always sensible
  • We continually check our competitor's prices and price match when possible. If an identical product is reduced, in a sale or promotion, we will try to match that price. 

Unbeatable after-sales:

  • We offer support for our customers for the length of time of ownership of the product

Peace of Mind
  • All payments are taken on a secure (SSL encrypted) server
  • We are PCI-DSS Compliant


We have designed help pages for each stage of the shopping process, which you will find at the top of this page.
These include the Returns Policy and Privacy Policy. Our Terms and Conditions are found here.


Our Service Values

In aviation, having the right equipment supports both safety and good airmanship. We stock the very best in flight equipment and pilot supplies in order to resource your flying without compromise.

  • You can trust Proviation. We have used our own shopping experiences to design a service designed to be the best in the online aviation marketplace.

  • We are confident that we offer the best value for money, quality, and service. We're proud to display feedback from our customers who have kindly commented on our service via Ratepoint (see below).

  • We are a dynamic, innovative company in the marketplace, with a strong, tested background in aviation with valuable inside knowledge from the sharp end.

  • We want people to enjoy shopping with us, secure in the knowledge that they are buying the very best products which perform beyond their expectations, and add to the thrill and enjoyment of flight.

  • As an online pilot shop, we aim to get your pilot supplies to you in optimal condition, seamlessly as if you had collected them in-store yourself. Our customers frequently comment on the speed of our order processing.

  • We want to offer the best quality products, so if you are ever unhappy with your purchase for any reason, you can return it and we will refund you. 

You can find out more about Proviation at the About Us page

Speak to us:

If you would like to contact Proviation, call free on 0800 380 0577 (UK) or email enquiries@proviation.co.uk. or visit the Contact Us page. We would be delighted to hear from you.


Testimonials: