In shopping with Proviation Pilot Shop, we want to ensure you are delighted with the entire ordering process, including the seamless and prompt delivery of your items. Please read on for full information on this process.
We use the following leading express delivery services:Delivery Charges and Options:
Our aim is for orders placed before 15.00 on a working day to leave on the same working day, however during busy times, please allow up to 24 hours for despatch to be safe. Each item also shows an estimated despatch time, 24hrs for in-stock items. In all cases, we try to meet the delivery times stated for each service offered below. We will contact you if there is any problem.
We do our best to keep our site stock information accurate, but in some cases, for example where there is very low stock, we may sell out quickly and be 'oversold'. We will endeavour to contact you with a realistic ETA in these cases.
There are four main delivery options for the UK which you can choose during checkout:
UK: Standard Express 1-3 Days | UK Express Plus 1-2 Days | UK Next Working Day | Saturday Delivery
Europe: Standard Express | Express Plus | Express Plus Tracked (Courier):
Saturday Delivery (UK Only) £15.95 (Available on on orders placed before 1.30pm)
When will my order be despatched?
Our aim to send orders within 24 hrs. Our aim is to send all in-stock orders placed before 1500hrs on the day you order (working days).
Please note that we try to keep you informed by showing estimated despatch times for each item. This is different to the delivery time which is the time the item is in transit.
Any out-of stock items will be placed on back-order and despatched as soon as they become available. We will contact you as soon as possible where this is the case. Please see our terms and conditions for more information.
How will my order be delivered?
All orders below £50.00, and under 1kg are sent by Royal Mail First Class post, or Airmail for overseas orders.
Orders above £50.00 or 1Kg are sent by Express Next-Day Courier services, and will require a signature on arrival
Choose your delivery address:
You may choose to have your order shipped to wherever is most convenient for you.
Choose a delivery date:
For your convenience, we will also attempt to deliver on a day most suitable for you. While this is not guaranteed, it is a service valued highly by our customers. You may inform us of a delivery date during checkout.
We regularly ship charts, and essential equipment using priority services. Please contact us if your order is urgent and we'll be delighted to help.
Proviation Same Day Delivery Service
We offer a same-day urgent delivery service. There is limited availability for this service, which must be booked before 1200L. Please contact us if you require this service. Costs are quotation-based.
If delivery is impossible or impractical on 2 or more occasions, then we may cancel your order and deduct from your refund the additional delivery charges and a charge for our administration and storage costs which will be no more than 20% of the price of the goods.
We are unable to redirect orders once items have been dispatched.
The delivery charges above apply only to online orders made through Proviation Online and telephone orders made through Proviation Sales.
For any further queries regarding proviation.com delivery, please call customer service on +44 (0)1582 20 49 86
Lines are open Monday to Friday 9.00am - 5.30pm (closed Saturday and Sunday). Alternatively, email your query..